Services
1. Acceptance of Terms

Your access to and use of the Famblee website, mobile application, WhatsApp services, or any other platform operated by Famblee Care Private Limited ("Famblee", "Company", "we", "us", or "our") is governed by these Terms & Conditions ("Terms").

By accessing, browsing, registering, booking a service, or using our Platform in any manner, you acknowledge that:

  • You have read and understood these Terms.
  • You agree to be legally bound by these Terms.
  • You enter into a legally binding agreement with Famblee Care Private Limited.

If you do not agree with these Terms, you must immediately discontinue using our Platform and services.

2. Changes to the Terms
  • Famblee reserves the right to modify, amend, or update these Terms at any time without prior notice.
  • Any revised Terms become effective immediately upon publication on the Platform.
  • Your continued use of the Platform after such updates constitutes acceptance of the revised Terms.
3. Definitions

For the purposes of these Terms:

  • Platform means the Famblee website, mobile application, WhatsApp Business account, customer portal, and any related services operated by Famblee.
  • Customer means any individual or family booking caregiver services through Famblee.
  • Caregiver means a nanny, babysitter, newborn care specialist, japa nanny, or any other independent service provider introduced through Famblee.
  • Trial Period means the initial trial service during which the customer pays only the trial amount and Famblee pays the caregiver for the trial duration.
  • Service Charge means the one-time fee charged for caregiver sourcing, verification, profile matching, coordination, onboarding, and administrative services.
  • Subscription Fee means the fee paid by the customer after the trial to continue receiving Famblee's ongoing facilitation, customer support, and replacement services.
  • Subscription Period means the validity of the purchased subscription plan.
4. Nature of Services
  • Famblee operates as a platform that connects Customers with independent Caregivers.
  • Famblee is not the employer of any Caregiver.
  • Employment terms, salary, working hours, duties, supervision, leave, and termination are mutually agreed upon between the Customer and the Caregiver.
  • Famblee provides: Caregiver sourcing, Background verification (where applicable), Profile matching, Customer support, Replacement assistance, Coordination throughout the subscription period.
  • Famblee does not guarantee: Continuous availability of caregivers, Permanent service continuity, Compatibility between Customer and Caregiver, Uninterrupted caregiver availability.
5. Eligibility

By using the Platform, you confirm that:

  • You are at least 18 years of age.
  • You are legally competent to enter into a binding contract under Indian law.
  • All information provided by you is accurate and complete.
6. Customer Responsibilities

Customers agree to:

  • Provide accurate service requirements.
  • Conduct interviews before finalizing a caregiver.
  • Pay the agreed monthly salary directly to the caregiver.
  • Maintain a safe, respectful, and lawful working environment.
  • Treat caregivers with dignity and respect.
  • Comply with applicable labour and employment laws.
7. Caregiver Responsibilities

Caregivers agree to:

  • Provide genuine personal information and supporting documents.
  • Perform assigned duties professionally.
  • Inform both the Customer and Famblee before discontinuing services wherever reasonably possible.
  • Follow mutually agreed working hours and responsibilities.
8. Payments
  • To confirm a booking, the Customer shall pay: Trial Amount and Service Charge.
  • During the Trial Period, Customers are not required to pay any salary directly to the Caregiver.
  • After successful completion of the Trial Period, Customers who wish to continue shall purchase the applicable Subscription Plan.
  • After subscription activation, the monthly caregiver salary shall be paid directly by the Customer to the Caregiver.
  • Service charge, Trial Amount, Subscription Fee, and Caregiver Salary are separate payments.
9. Subscription & Replacement Policy
  • Replacement requests may be raised only during an active subscription.
  • Famblee will make reasonable efforts to provide a replacement within 3–7 working days, subject to caregiver availability.
  • Replacement timelines may vary depending on: Location, Salary offered, Customer preferences, Caregiver availability, Peak hiring periods.
  • Replacement support is available only during the validity of the active subscription plan.
  • Your nanny is reserved exclusively for you while your subscription is active. After your subscription ends, she may be assigned to another family
10. Subscription Validity
  • Subscription validity begins from the date the monthly nanny service starts after completion of the trial.
  • Subscription validity runs continuously until its expiry date.
  • Subscription plans cannot be paused, extended, transferred, or carried forward due to vacations, travel, hospitalization, temporary relocation, personal reasons, or non-usage of services unless expressly approved by Famblee in writing.
11. Limitation of Liability

To the maximum extent permitted by law, Famblee shall not be liable for:

  • Acts, omissions, negligence, or misconduct of caregivers.
  • Theft, property damage, personal injury, or loss.
  • Salary disputes between Customers and Caregivers.
  • Personal disagreements.
  • Service interruptions beyond reasonable control.
  • Any indirect, incidental, or consequential damages.

Famblee's maximum liability shall not exceed the Subscription Fee paid by the Customer.

12. No Employer Relationship

Nothing contained in these Terms shall create:

  • Employer-employee relationship
  • Partnership
  • Agency
  • Joint venture

between Famblee and the Customer or Caregiver.

Famblee acts solely as a facilitator.

13. Direct Hiring Restriction

Customers shall not directly hire, negotiate with, or engage any caregiver introduced through Famblee outside the Famblee platform during the active subscription period or for 90 days after it ends.

Violation of this clause may result in:

  • Immediate termination of subscription benefits.
  • No refund of any fees paid.
  • Restriction from using Famblee services in the future.
  • If a customer directly hires a caregiver introduced by Famblee during the subscription period or within 90 days after it ends, a placement fee of ₹50,000 (plus applicable taxes, if any) shall become immediately payable.
14. Indemnity

Customers and Caregivers agree to indemnify and hold harmless Famblee Care Private Limited, its directors, employees, and representatives against any claims, damages, liabilities, legal proceedings, or expenses arising from:

  • Violation of these Terms.
  • Disputes between Customer and Caregiver.
  • Misrepresentation.
  • Misconduct or negligence.
15. Cancellation & Refund

Cancellation and refunds shall be governed exclusively by Famblee's published Cancellation & Refund Policy, as updated from time to time.

16. Sales & Communication

Any verbal statements, promises, or representations made by employees, executives, or sales representatives that conflict with these Terms shall not be binding unless confirmed in writing by an authorized representative of Famblee.

In case of any inconsistency, these Terms and published policies shall prevail.

17. Privacy & Data Protection

Use of the Platform is also governed by Famblee's Privacy Policy.

By using our services, Customers and Caregivers consent to the collection, storage, processing, and use of personal information as described in the Privacy Policy.

18. Suspension & Termination

Famblee reserves the right to suspend or terminate services if:

  • False or misleading information is provided.
  • Payment obligations are not fulfilled.
  • Abusive, threatening, or unlawful conduct occurs.
  • Unsafe working conditions are reported.
  • These Terms or Company policies are violated.
19. Force Majeure

Famblee shall not be liable for delays or failure to provide services due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Government restrictions
  • Epidemics or pandemics
  • Transportation disruptions
  • Labour strikes
  • Civil unrest
  • Power or internet outages
  • Any other force majeure event
20. Intellectual Property

All intellectual property on the Platform, including but not limited to:

  • Logos
  • Brand name
  • Designs
  • Graphics
  • Content
  • Images
  • Software
  • Text

is the exclusive property of Famblee Care Private Limited and may not be copied, reproduced, distributed, or used without prior written permission.

21. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Gurugram (Gurgaon), Haryana, where Famblee Care Private Limited has its principal place of business, unless otherwise required by applicable law.

22. Electronic Acceptance

By accessing or using the Platform, Customers and Caregivers acknowledge and electronically accept these Terms under the provisions of the Information Technology Act, 2000.

Such electronic acceptance shall have the same legal validity and enforceability as a physical signature.