Famblee provides a platform that connects “Customers” with “Caregivers” for various care related services.

Famblee acts only as a facilitator to ensure quality, verification, and support through our internal processes.

Currently, bookings will only be accepted after the customer fills out the enquiry form available on our website or shared through official Famblee channels.

Once we receive your enquiry form, our team will review the details and begin the process.
After the process is completed, you will receive a booking confirmation message along with the invoice (if applicable) on your email and WhatsApp.Your service will be considered confirmed and active only after this booking confirmation.

Once you receive the booking confirmation message, your booking will be governed by the Refund & Cancellation Policy mentioned on this website.

All are governed by the Refund & Cancellation Policy.

Customers must complete the Famblee onboarding form and submit valid ID proof before services begin.Please inform Famblee promptly of any changes in address, contact number, or household details.

Maintain a safe, respectful, and dignified workplace for caregivers.

Ensure the caregiver’s personal safety and comfort at all times.

Provide all required items for the child’s daily care, including diapers, formula, food, water, and medicines.

Please avoid assigning duties beyond the agreed caregiving responsibilities mentioned in service details.

Provide 8 hours of rest, 3 meals/day, and safe accommodation (including a bed or mattress with bedsheet, blanket, and pillow) for 24 hours live-in caregivers.

Allow agreed offs and leaves according to caregiver leave policy mentioned in the terms of use.

Inform Famblee in advance about days when care will not be required (e.g., family travel, holidays, or personal work).

Report any disrespectful, unsafe, or inappropriate behaviour by a caregiver to Famblee within 48 hours of the incident. Famblee will review and take appropriate action as per internal policy.

Customers must not solicit, influence, or hire caregivers directly outside of Famblee. Any direct arrangement without Famblee’s consent is a violation of our service agreement and may lead to legal or financial penalties.

Ensure all payments are made in advance as per the agreed schedule.Payments made directly to caregivers will not be covered under Famblee’s service assurance.

On the first day of service, please introduce the caregiver to family members, the child’s routine, and house rules; familiarise them with essential household tools; and clearly communicate feeding times, nap schedules, and any special care instructions. Inform the caregiver about basic safety measures, emergency exits, and important contact numbers (e.g., doctor, family member).Clearly specify areas in the home that are restricted or require special care (e.g., kitchen appliances, balcony).

In case of minor illness or injury during duty hours, assist the caregiver in accessing basic first aid and inform Famblee immediately.

Customers are kindly requested to provide caregivers with one weekly day off for services of 4, 6, 8, 10, or 12 hours per day, and two days off per month for 24-hour live-in caregivers.

In case of emergency or sudden leave, whether approved or unapproved, Famblee will inform the customer at the earliest. The service amount for the missed day will be refunded or adjusted in the next billing cycle.

Famblee shall not be held liable for short-term interruptions in service due to approved caregiver leave or unforeseen emergencies.

Customers are encouraged to cooperate and remain flexible in genuine situations where caregivers require time off.

Famblee respects your privacy and protects all personal and family data shared during onboarding and service use.

Information is collected only for service coordination, caregiver allocation, and support communication.

Please refer to our detailed Privacy Policy for more information.

Famblee acts solely as a facilitator and cannot be held responsible for any direct or indirect loss, damage, injury, or inconvenience caused during or after the caregiving service.

Customers are responsible for maintaining a safe environment at home.

In all cases, our liability shall be limited to the service fee we receive in respect of a particular booking made through our platform.

In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten Thousand Only).

Your breach of these Terms of Use.

Misuse of services or negligence on your part.

Misrepresentation of information provided to Famblee.

We value transparency and customer trust.

For complaints, concerns, or feedback, you can reach our Grievance Officer at:
📧 support@famblee.in
📞 +91-7678689716

We aim to resolve all grievances within 7 working days from the date of receipt.

All payments must be made in advance, before the start of the service or trial period.

Services will begin only after payment confirmation from the Famblee team.

For ongoing or extended services, payments must be made before the next service cycle starts (weekly or monthly, as applicable).

Payments should be made only through Famblee’s official channels: our website, verified payment links, or official bank transfer shared by our team.

Famblee does not accept or authorise cash payments made directly to caregivers.

Any cash or personal payment made to a caregiver is at the customer’s discretion and will not be covered under Famblee’s service assurance or refund policy

All prices are inclusive of applicable taxes unless mentioned otherwise.

You will receive an official confirmation or receipt once your payment is verified by Famblee.

Please ensure the payment is made only to an official Famblee account to avoid disputes.

Famblee will review all payment disputes based on official transaction records and communication.

Non-payment or delays may lead to temporary suspension or cancellation of services.

Famblee will not be responsible for service interruptions caused due to delayed or unverified payments.

Famblee may revise prices from time to time, with any changes communicated clearly before renewal or booking.

Customers may terminate the ongoing service as per the Refund & Cancellation Policy mentioned on the website.

Famblee reserves the right to suspend or terminate service immediately in cases of:

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms or Famblee’s services shall be subject to the exclusive jurisdiction of the courts in New Delhi.

For any support or clarifications regarding these Terms:
📧 support@famblee.in
📞 +91 7678689716.

Famblee may update or revise these Terms of Use periodically.The latest version will always be available on our website.

Continued use of services after any such modification constitutes acceptance of the updated Terms.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.