Services begin with a paid 7 days trial to help families assess comfort, compatibility, and service quality.
If a customer cancels before the trial start date, the following refund rules will apply:
Cancellation fee is deducted to cover administrative and caregiver coordination costs
If the customer cancels during the trial period, the trial fee is refundable on a pro-rata basis.
After the trial period, a 7 days prior notice is required for cancellation of ongoing services.(This ensures caregiver income continuity and allows Famblee time to arrange a new placement.)
Trial & Re-Scheduling
We understand that plans can change.To maintain fairness to both parents and caregivers, Famblee Care follows the below rescheduling policy:
If re-scheduling is more than 3 days before the trial start date, we cannot guarantee the same nanny’s availability. Operationally, a new booking must be processed, and cancellation charges mentioned earlier will apply.
Replacements
Our caregivers are trained professionals, and our first step is always to resolve any performance concerns through feedback, coaching, and retraining within 1 working day
If the issue persists, Famblee will arrange a replacement caregiver within 7 days.
If a replacement cannot be arranged within the stipulated time, a pro-rata refund (based on unused service days) will be issued.
Caregiver No-Show
Day 1 No-Show: If the assigned caregiver fails to report on the first day of service, customers may choose either:
A full refund, or
New caregiver
Refund Processing
Approved refunds will be processed within 7–10 business days from the date of confirmation.
Refunds will be made to the original mode of payment used during booking.
Mid-Service Termination
If the customer terminates the service without providing the required 7-day notice, a 7-day service fee will be charged (in lieu of the notice period).
Transfer policy
The family hereby agrees that the booking taken for the aforementioned programs is non-transferable.
Non-Refundable Fees
Any platform or service convenience fees charged during booking are non-refundable.
Exceptions & Special Circumstances
Full refund in case of caregiver misconduct, safety issue, or medical emergency.
There will be case-by-case resolution by Famblee support team.
Contact for Refund Support
For refund or cancellation support, please contact our customer care team at support@famblee.in or WhatsApp us at +91 7678689716.